FREQUENTLY ASKED QUESTIONS
Yes! At ToU, we ensure that the product you receive matches the images displayed on our website. Our photos are taken in high resolution to accurately showcase the design, color, and details of each item. However, slight variations may occur due to screen settings or lighting.
You can view your sales receipt by following these steps:
- Log in to your account on our website.
- Navigate to the "Order History" or "My Orders" section.
- Click on the specific order for which you want to view the receipt.
- Your sales receipt, including details of the items purchased, prices, and shipping information, will be available for download or viewing.
Return Policy Overview:
- Eligibility: You can return most items within 7 days of receiving your order.
- Condition: Items must be unworn, unwashed, and with original tags still attached.
- Non-returnable items: Some products, such as sale items, intimate wear, or customized products, may not be eligible for return.
Steps to Return an Item:
Log In to Your Account
- Go to "My Orders" or "Order History" section.
Select the Order
- Choose the item(s) you want to return and click "Return Item".
Fill Out the Return Form
- Provide a reason for the return (e.g., wrong size, damaged, etc.).
Return Shipping
- We will send you a return shipping label (for eligible returns). Please pack the items securely, using the original packaging if possible, and attach the label.
Return Confirmation
- Once we receive your return, you’ll get a confirmation email, and your refund will be processed according to the payment method you used.
Important Notes:
- Shipping Fees: Original shipping fees are non-refundable.
- Refund Time: Refunds are typically processed within 7 business days.
Yes, we restock many of our items that are marked as "Out of Stock", but availability depends on the supplier and product demand. To stay updated:
Sign Up for Notifications:
If an item is out of stock, you can usually sign up for a restock notification on the product page. You'll be alerted as soon as it's available again!Contact Us for Availability:
If you’re interested in a specific item, feel free to reach out to us atinfo@toyoustores.com
or +91 79028 74283 to inquire about restock dates.
You can ship your order to any address of your choice! Simply follow these steps during checkout:
Enter Your Shipping Address
- Provide your preferred shipping address, which can be your home, office, or a gift recipient’s address.
Select Shipping Method
- Choose your preferred shipping method (standard, expedited, etc.) based on availability and your location.
Review & Confirm
- Double-check the shipping address to ensure accuracy before finalizing the order.
If you're placing an international order or need to specify a different address (e.g., a P.O. Box), please ensure that it's accepted by our shipping carriers.